Use this page for account access, event recovery, invitation edits, live wall issues, uploads, and billing questions. If you already know what broke, email us directly with the details below.
Support email: support@onalbum.com
For sign-in issues, password reset trouble, or account recovery after a device change.
For missing events, deleted photos, unexpected expiry, or anything that disappeared from the dashboard.
For invitation layout issues, media uploads, music problems, or live wall access.
For extension requests, plan changes, or charge questions related to your event or invitation.
The faster you share the exact context, the faster we can narrow it down.
Use your account email, the event or invitation name, a short description of the issue, and one screenshot if possible. If the issue is about uploads, include your browser and device too.
Open the sign-in page and use the reset form there. OnAlbum already supports password reset tokens, so no separate support workflow is needed.
Send the title, approximate date, and the last place you saw it. If you have a shared link, include that too.
Email support@onalbum.com and describe what you were trying to do, what happened, and what you expected instead.
Sign-in issues go through password reset, missing content goes through event recovery, and invitation or live wall issues should include the title or event ID. That keeps support simple without adding a full ticket form.